Privacy policy
We are committed to upholding your privacy. The personal data we collect, process or use is treated securely and in accordance with our privacy policy.
The policy
This privacy policy sets out how Ella Boutique uses and protects any information that you provide us with when you use this website.
Should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.
Ella Boutique may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Our contact information is provided if you have any questions.
What personal data do we collect?
When you place orders, make an enquiry or have provided your contact details, we may collect the following information:
your name and job title; your contact information including email address, telephone and mobile numbers; demographic information such as postcode, preferences and interests.
How do we use your personal data?
Where appropriate, we use your personal data:
to offer or provide goods and services to you or your organisation;
to let you know about other goods and services in which you may be interested; to inform you about changes and improvements to this website.
Controlling your personal information
You may choose to restrict the use of your personal information. If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by sending an e-mail requesting the change to: customercare@ellaboutique.co.uk
We will not sell, distribute or provide your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please let us know by sending an email to: customercare@ellaboutique.co.uk.
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Customer Accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party antivirus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Contact & Communication with us
Users contacting us through this website do so at their own discretion and provide any personal details requested at their own choice.
Email Mailing List & Marketing Messages
We operate an email mailing list to inform subscribers about collections and/or news and events. Subscriber personal details are collected, processed, managed and stored in accordance with ‘The policy’ above.
Email marketing messages may contain tracking beacons, tracked clickable links or similar technologies in order to monitor subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Subscribers can unsubscribe at any time as detailed in the footer of marketing email messages or by emailing customercare@ellaboutique.co.uk.
Order and account emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
Visitor data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
For Website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves appropriately online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. Use of social sharing buttons is at your own discretion and you accept that doing so may publish content to your own social media profile feed or page.
June 2020